Upgrade Your Fan Experience: atVenu Mobile Order

atVenu Mobile Orders

Cashless. Contactless. A Better Fan Experience.

What do all fans have in their hand during every event? Their phone. Why force them to congregate around stands, missing moments of the show, and wait for staff to ring up items, process payment, and process orders? With atVenu Mobile Orders you can promote and sell event specific Merchandise and Food & Beverage throughout the venue with a single QR code or link. Fan’s simply scan, place order, and pick up. If you're looking for best way to process payments at a live event and fulfill orders, you've found it.

No Lines

No Cash

No Contact

Happy Fans

And A Better Venue Experience

By promoting your F&B and Merch in one consolidated mobile experience, fans no longer aimlessly walk around seeking options only to double back to the first one they saw. Mobile Orders allows fans to view all available options, decide what they want, and pay for and place their order from anywhere in the venue. Eliminate the long line ups that congest walk ways and the health and security concerns of crowds.

No Crowds

Clean and Safe

Controlled Environment

Note: Setup time is required and additional fees may apply based on your event needs. Contact us for details regarding timing and price

How It Works: Step One

Scan QR Code/Visit URL

Each venue or event has it’s own unique QR code or URL that links to your atVenu account. Promote this Code or Link pre, during, or post event through any form of marketing material. Fans scan the code or click the link and are taken to your event’s Mobile Orders page

How It Works: Step Two

Event Mobile Orders Page

Event organizers have the option to run both F&B and Merch through Mobile Orders or just one. If both are offered fans can select which option to order.

How It Works: Step Three

Select Items

Fans scroll through and tap into the items they want. Item detail pages display available sizes and prices. Fans select the items to build their cart.

How It Works: Step Four

Pay For & Place Order

Fans then pay for and place their order. All mobile payment options are accepted - including Apple Pay, Google Pay, Samsung Pay, and all major Credit Cards.

How It Works: Step Five

Order Notification

Once the order is ready for pick up, fans receive a notification via email and SMS with pick up instructions.

How It Works: Step One

Scan QR Code/Visit URL

Each venue or event has it’s one unique QR code or URL that links to your atVenu account. Promote this Code or Link pre, during, or post event through any form of marketing material. Fans scan the code or click the link and are taken to your event’s Mobile Orders page

How It Works: Step Two

Event Mobile Orders Page

Event organizers have the option to run both F&B and Merch through Mobile Orders or just one. If both are offered fans can select which option to order.

How It Works: Step Three

Select Items

Fans scroll through and tap into the items they want. Item detail pages display available sizes and prices. Fans select the items to build their cart.

How It Works: Step Four

Pay For And Place Order

Fans then pay for and place their order. All mobile payment options are accepted - including Apple Pay, Samsung Pay, and all major Credit Cards.

How It Works: Step Five

Order Notification

Once the order is ready for pick up, fans receive a notification via email and SMS with pick up instructions.

Controlled Fulfillment

We understand fulfillment, particularly for event merch, is the tricky part. With atVenu, all your inventory is updated in real-time to ensure you don’t sell an item you no longer have in stock. Venue staff control what is available, when an item is ready for pick up, and determine pick up windows to avoid line ups at fulfillment areas.

Customizable To Your Event Operations

atVenu Mobile Orders offers multiple options on how best to fulfill your orders

Ship to Home

Pre-sell merchandise and offer fans the option to have items shipped to their home. Run out of items onsite? Allow fans to still purchase and ship later.

Concierge

Want to super serve VIPs or deliver to a Drive-In Car? Have runners place orders or allow fans to enter their location (like a suite number) and hand deliver their order to them.

Bag and Hold

As orders come in, you have the option to bag orders and designate a location they will be held at for pick up. Fans can even select which location is nearest them for pick up. Designate pick up times to ensure a steady flow and avoid fans waiting until end of show to pick up their order

Stand Pickup

Don’t have the capacity or space to bag orders? No problem! Keep a traditional merch stand set up with inventory in boxes. Fans come up to the stand after placing an order, you scan their code or enter the order ID into Register, hand them their merch, and hit complete.

You Control The Show

Only items counted in are available. You set a threshold when items are removed from Mobile Orders. You can turn Mobile Orders on or off at any time. You can hybrid the event with atVenu Register traditional sales and Mobile Orders. All inventory is combined and synced to the show for greater control. All sales combine into your Register Reports for easy show settlements.

Powering Experiences

The Leading Live Event Commerce Platform

atVenu Register

Artist Manager