Event & Customer Support Manager

Not looking for a typical office gig? Passionate about joining a team that has actually changed the way an industry operates? We’re looking for someone who’s interested in jumping in with both feet to change how the live event industry operates and help us deliver killer solutions for the likes of Ed Sheeran, Beyonce, or the Vegas Golden Knights, and pretty much any significant live act in between. As a key member of our Customer Relations team, your skills will be called into play across a broad spectrum of activities. You will be responsible for the success our customers have with our product and services which is essential to atVenu’s growth and reputation in our community. We’re growing at a crazy pace and are looking for someone with as much passion about our industry and opportunity as we have!

Who are we?

atVenu was founded in 2012 and is now the leader in Live Event merchandise sales. Our platform now boasts over 10k artists and we annually help those artists manage more than 100k shows a year. We are the industry standard platform for the live music business with clients such as Warner Music Group, Live Nation, AEG, Universal Music Group, Sony Music Group, and more and are moving into adjacent markets fast!  Our products and solutions have helped artists, festivals, and venues sell merch and manage the chaos of live events, and in the end, improve their bottom lines. Whether it’s helping with the day to day inventory of merch, providing a platform to collect payments, helping fans buy their favorite event shirt from their phones, or providing the hardware and setup requirements to allow an event to run smoothly, atVenu is dedicated to ensuring our customers have the tools and services they need to power their experiences before, during, and after their events.

What you’d be on the hook for:

  • Learn all aspects of the atVenu platform and be able to train and teach customers how to use each feature
  • Manage all inbound support requests and answer in a timely manner
  • Assist with key customer communications and needs
  • Visit customers in the field and assist with a variety of needs from Register point of sale set up, breakdown, software training, and more
  • Assist the entire atVenu team with internal support needs
  • Hardware and general warehouse inventory management
  • Pack and ship Register hardware to customers
  • Receive Register hardware from customers and inventory items into warehouse
  • Communicate customer support trends and customer feedback
  • General office management
  • Approach all customers with an enthusiastic, positive attitude
  • Available and willing to support customers at any hour for emergency needs
  • Count shirts, break down boxes, run power, stand in sun, rain, and dirt, and anything else customers need when on site!

Some of the experience and skills you should have:

  • 3+ years in the music merchandise business
  • 1+ years in an office environment
  • Familiar with, and have used, atVenu either with a touring band or as a venue/festival operator
  • Great communication skills, both oral and written
  • Professional attitude with an enthusiastic, positive nature while working with potentially difficult customers
  • Works well under deadlines and a fast paced environment  
  • Works with a “no job too big or small” attitude
  • Tech savvy
  • Comfortable with assembling, moving, and managing hardware and cases
  • A University Degree

Work Perks:

  • Have impact immediately and become a critical part of a fast growing company
  • A chance to see some great live events and work in an industry that touches every person on the planet
  • All the usuals, including competitive compensation, benefits, vacation etc…

Location:

San Clemente, CA

To apply, email us at careers@atVenu.com